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Store Policies

Ordering Online with us is safe and secure!

We employ a method of interaction with our visitors that does not compromise credit card information. This online system is 100% secure.

Please allow an additional 7 business days for shipping of your order if paid by personal cheque. To order by cheque, print the order form with your shopping cart contents from the order confirmation page and complete the necessary fields, then mail the form to the address above.

Return / Refund Policy

Our bulbs and flowers are carefully inspected before shipping. If you are not satisfied with the condition on arrival, please inform us immediately. We will arrange to collect the whole order and give a full refund. Or we will exchange items if they are faulty on delivery to you and we are notified immediately of the problem. All products to be returned must be carefully repackaged in their original packing.

Delivery Information

Delivery charges are calculated on a per-shipment basis. The web site is unable to handle the complexity of this as it is impossible to estimate the final shipment weight in advance, let alone make a comparison of different shipping options. We will need to contact you with the final costs.

Prices

Prices are correct at time of publication. Errors and omissions are excepted. Orders will be processed at our published prices, otherwise, in the case of any unexpected change in price, you will be informed and asked if you wish to reconsider your order before proceeding.

Complaints

If we should receive a complaint about any part of our service, by phone, e-mail or letter,then it will be dealt with promptly (we will reply within 5 working days). It will then be dealt with confidentially, and effectively.

Kryptronic Internet Software Solutions